Frequently Asked Questions
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When is the Pet Porte Smart Flap available?
The Pet Porte Smart Flap is available to order now. It has a 9 volt battery backup included as standard and you can also run it on the AC adaptor for optimal scanning speed. It will also fit a standard 212mm circular hole so you can most likely take your existing cat flap out and replace it with the amazing new Pet Porte Smart Flap!
Will the Pet Porte work with my cats microchip?
The Pet Porte microchip cat flap's RFID (radio frequency identity) scanner WORKS just like your vet's handheld scanner. It "talks to" all European ISO pet microchips including:
We recommend:
-
Bayer Tracer
-
Identichip
-
Pet Log
-
Verbac
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AEG
-
Jecta
-
Other European 15 digit microchips are also compatible.
We do not recommend:
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AVID *
-
Biotherm
If you don't know the make of microchip you can check your cats microchip number with this Chip Checker.
If your cats are not microchipped yet (for instance if you have a new kitten) please have them chipped with Bayer Tracer (best read range) or Identichip (very good read range). Other 15 digit European microchips will work fine as well. Please avoid the Biotherm temperature chip as it does not work with the microchip cat flap.
* We do not recommend AVID as some customers have reported read range difficulties with those chips.
What
size is the Pet Porte microchip cat flap?
Pet Porte Smart Flap has one of the largest doors of any cat flap making it the best choice if you have larger cats including Maine Coon cats and Norwegian Forest cats. It's also suitable for puppies and small sized dogs.
The size of the door that your cat
goes through is 16cm square (with a rounded edge at the bottom).
The outer case of the cat flap measures approx 23cm wide by 23cm
high and is approx 4.3cm deep.
The porch is 19.5cm wide by 14.2cm long and 3.7cm deep.
That's about the size of a CD case.
The size of the hole you need to make for fitting is 210mm diameter circular
or a rectangular hole at least 163 by 163mm.
The
minimum thickness for your
door or window is about 1cm.
If you are ordering the wall version please note that the
maximum width of your wall
can be approx 38cm or 15 inches.
Wall tunnel pieces are each 4cm deep, so if your wall is 10" thick you would need to order 7 wall tunnel pieces and cut one of them down using the break points.
How do I set the door opening time?
(Please watch the Smart Flap video demonstration)
How do I set the light level for the night mode?
(Please watch the Smart Flap video demonstration)Is the microchip cat flap easy to fit?
Yes. It is just as easy to fit as most other cat flaps. It will require two people (one each side) for some of the time. When choosing the location you wish to fit it please note that it is easier to fit in a door than a wall and easier to fit in a wall than in double glazed glass.
What power source does Pet Porte use?
In order to provide the best reliability Pet Porte runs on a 12v power supply provided by a low voltage adaptor you simply plug in. This allows for continuous scanning and ensures that the door will open as quickly as possible (in as little as 1/20th of a second) - if your cat needs to run inside.
As a battery backup you can insert a 9 volt battery into the Smart Flap so that it will continue to operate if there is a power cut.If no power socket is available you can run the Smart Flap on battery power only if you wish.
Can Pet Porte be fitted in double glazing?
Yes. It can. The Smart Flap simply requires a 212mm diameter circular hole so is very easy to fit into double glazing and cheaper to fit than other square or rectangular types of cat flaps..
Can I leave the microchip cat flap on whilst we go on holiday?
Yes absolutely! If someone is looking after your cats the Pet Porte microchip cat flap really comes in handy because you can put the night mode on and know that it will always lock at night and unlock in the morning but your cats will always be able to get inside. You will know that no other cats are getting inside and causing any damage to your home so you can enjoy your holiday in complete peace of mind.
This function makes it far easier for any friends, neighbours, or relatives to come around to your house while you're away and look after your cats. This saves a lot of money compared to putting your cats into a cattery for short breaks!
Can other cats pull it open outwards or bash it open?
No. The unique design of the Pet Porte microchip cat flap means that it is nearly impossible for a cat to paw the door open towards them because there is nothing for them to stick their claws into (no foam padding for example) and there is nothing for them to latch their claws under or through. Together with the RFID-scanning this makes it the most secure cat flap currently available.
The unique design also makes it much less likely for your cat to get their paws or tail stuck in the door as can happen with other kinds of cat flaps. This is due to the smooth rounded edge of the flap which is a registered design.
There are no foam or rubber parts so would-be intruder cats will not be able to pull it open towards them.
Can Pet Porte keep some cats in but let other cats out?
Not at the moment. An accessory will be released that can be added onto the cat flap. We expect it will be available some time in 2010. The Pet Porte Smart Flap with Selective Exit Module will be able to keep some of your cats in but allow others out.
Do you deliver to the USA, Canada, or rest of world?
Yes with pleasure! The microchip cat flap comes with a UK or European transformer only. Therefore you would need to source your own 12v power supply with the correct sized adaptor. It must be a solid state transformer rather than the switched mode type.
The microchip cat flap reads ISO type European microchips, not the old USA type microchips. Please check your cats microchip using the Chip Checker service before ordering to avoid disappointment.
Please note however that the manufacturers 18 month warranty and the 30 day risk free trial is only good within the United Kingdom.
Can I switch the "beep on entry" off?
(Please watch the Smart Flap video demonstration)How do I order?
To keep down our overheads and offer you this amazing product at the best price we are only selling it online. You can place your order here and receive your microchip cat flap within three working days (subject to availability). They will leave a card if you are not in. We can also deliver to your place of work if more convenient. Prices are fully inclusive of UK VAT @ 17.5%. Please be assured that we are always there if you have any questions (click the link below to start talking to us or call us free on 0800 092 4880).
Please be assured that we have all the expertise you need to advise you both before and after ordering.
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